Either way. Check service status. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Tudor. 1: Co-ax cable carrying live broadcast TV channels. We're here to help. I'm a Very Insightful Person, I'm here to share knowledge. Broadband wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. 2: Seeker. Disappointing but not unexpected. 0 Kudos. Tudor. I can only find the TV socket. Virgin Media; My Virgin Media;. Options. No virgin media wall socket mattz1106. Post Replyon 17-12-2022 10:39. i opted for the self install, however on inspection we - 5180915. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Manage Your Account. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Account - Mobile. Phone. We also don’t have an Ethernet point only an old BT outreach 5C box. We can certainly look to get an engineer booked in for you. Hi enteen18, thanks for posting and welcome back to our community. Forum Team Options. You need a small spanner to remove this. Options. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Plug the cables into the Hub. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I'm here to share knowledge, I don't work for Virgin Media. Its a flat £25 charge to move the connection points and rebalance power levels. I only found an openreach mastersocket 5c in the flat. Don’t plug the power cable into a plug socket yet. Re: No virgin media wall socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. I am so sorry that you have - 5404317 BrowseI need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. The cable fits in the socket shown in the image attached. Call the Pre-installation and delivery team on 0800 052 1734. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I don't work for Virgin Media. Security matters. Learn more. I’m annoyed as I have been sent the DIY set up box and I. Home Phone. See where this Helpful Answer was posted. Follow these simple installation steps for your Virgin Media home phone set up. Broadband and phone deals. Virgin Media don’t do any Fibre connections to inside the house. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. We would like to show you a description here but the site won’t allow us. The first thing is to start making alternative arrangements for your internet connectivity. Virgin Media: TiVo® service. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. These are the parts I could find, they were screwed into the end on the coaxial cable. I only have a BT master socket, and then a TV aerial socket. Legend Options. Browse. Account - Cable. kkd1. The box and cables may have been removed by the previous occupiers. My Virgin Media App. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817 Browse Virgin Media Virgin Media Community TV on the go. The wall socket I have within my home does not appear to be working. Vonage 2nd line. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Go back to normal router mode as soon as the test is done. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Please there is no virgin media wall socket and I don't know how to go about the installation. Hub 3. Browse Virgin Media Virgin Media Community. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be a screw F socket on the bottom where the cable is now just pushed onto. But I have actually managed to get through to the technical team over chat. We would like to show you a description here but the site won’t allow us. I tried calling for an installation but couldn’t get. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Everything is freshly decorated and the telly, internet and TV work fine. So look about for connections that. I have only got one rectangular shaped white socket (Shown. My Virgin Media App. Mobile Your Account. Don’t have a virgin media wall socket; Options. Tudor. I'm a Very Insightful Person, I'm here to share knowledge. I only found an openreach mastersocket 5c in the flat. Or a VM person will sort it for you when they get here in a day ot two. Kit arrived today…no wall box so unable to install. We have the quickstart pack but sadly cannot get broadband set up and working. Can you help? - 5401771 BrowseHi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. No wall socket. I have been given other details for the account such as the account number/area code and. The new cables from your Quick Start kit will be push fit. @umerarifkhan11 wrote:. Stay safe online. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. That is a Virgin telephone socket. QuickStart, set up and connections. Hi, Same problem here. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. New Install Assistance. The NTL cable termination box is outside. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Mobile Your Account. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. VM BB TV Landline. Don’t plug the power cable into a plug socket yet. Vonage 2nd line. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I am going to cancel. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. You should see a cable going through the wall and if you trace this inside, you should get the cable. Just moved in to new (rental) flat. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. No, the ethernet cable is for a wired device if you have one. on 22-10-2022 20:58. Stay safe online. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Tudor. I bought a powerline adpator that states can support up to 1ghz but at tops it was giving me 100MB which is worse than the wifi. Virgin Media; My Virgin Media; Shop;. The house is a new build, there's no lead in the paint, no aquarium or anything like that. I'm a Very Insightful Person, I'm here to share knowledge. If however the socket itself has been removed you will need assistance. Chatter and natter. QuickStart, set up and connections. No virgin media wall socket. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Security matters. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. Explain what needs to be done and book an engineer visit. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. Hi, Iv just received my new broadband. . however as you still get a line from the wall socket there's a chance the migration has not completed yet. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. But I don't think I have any Virgin Media Wall sockets in my house. I don’t have a virgin media socket on my wall; Options. Re: No Virgin Media wall socket internally. 3: HDMI to your TV. I’m annoyed because I actually had a virgin sales person in my house. It probably goes into another room in the house. These do not work. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. #12. Call the pre-installation and delivery team on 0800 052 1734. Account - Mobile. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Turn on and start the Box. I've selected self installation and have realised I have no vm wall socket. RedTomato said: I removed my Virgin cable about a month ago. Virgin Media; My Virgin Media; Shop;. Explain what needs to be done and book an engineer visit. . Thanks . I'm due to have Virgin Media installed next weekend with both TV & broadband services. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. QuickStart, set up and connections. All the wall sockets I can see are for BT. Back a step. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. B&Q are running low on these however. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Vonage 2nd line. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Ethernet is ideal & recommended, reliable wireless is fine. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. 0 Kudos Reply. The phone number doesn't connect you. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Manage Your Account. I'm a Very Insightful Person, I'm here to share knowledge. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. A Ti-Vo was installed in one of the upstairs bedrooms. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Learn more. The openreach socket can take a landline cable or an ethernet cable. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. Virgin offers self-install to properties that have recently had a service. Chatter and natter. . Browse Virgin Media Virgin Media. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't think you have understood the problem! 1. Browse Virgin Media Virgin Media Community. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Plug into the Virgin Media wall socket. Security matters. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). If you've set up an order and it's for a self installation and you're unsure you already have the required fittings, as @Tudor has advised, I would recommend calling the number. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Browse Virgin Media Virgin Media Community. Wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 0. Mark as New; Bookmark this message; Subscribe to this message. But I. Bits and bytes. Disappointing but not unexpected. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Or wait here a day or two for a VM Mod to pick this up. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. Account - Mobile. Whichever is the most suitable. It has two outputs on the left of the wall box. Browse Virgin Media Virgin Media Community. Cihank617. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But I have no Virgin Media Wall socket in my - 5383603. . Plug into the Hub. I'm here to share knowledge, I don't work for Virgin Media. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Stream from Virgin Media. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. however as you still get a line from the wall socket there's a chance the migration has not completed yet. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. I'm a Very Insightful Person, I'm. Security matters. The only wall boxes are old NTL boxes with TV and FM connections. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. That is a rooftop aerial outlet for Freeview TV. I just received my Virgin kit but when I tried to instal it I realised that I don’t have a virgin wall socket , my neighbour has - 5169065It's quite possible that one socket is inactive because its cable was cut years ago. Some properties do not have a wall socket, only a cable. Whichever is the most suitable. Phone. Plug the cables into the Hub. The box and cables may have been removed by the previous occupiers. The Openreach sockets do not work for Virgin Media. Tudor. those who understand binary and those who don't and F people out of 10 who. I think there’s something missing to the Virgin Media wall socket in my flat. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I'm here to share knowledge, I don't work for Virgin Media. There is another virgin media wall box but it only has what looks like an old DSL/phone line. Virgin Phone Switchover. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. Account - Mobile. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. - 5250024Options. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. thanks - 5353271. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Browse Virgin Media Virgin Media Community. But I have no Virgin Media Wall socket in my house. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Virgin media wall socket for broadband is not what js shown on the installation guide. Unscrew the white cable with the black collar. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. Account - Cable. However, I do not have any of the specified wall sockets available. Account - Mobile. Broadband deals. We're here to help. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. He could see the set up I already had. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Step 3 - Label the box – a letter came with the. I am trying to set up our wifi. Problem solved? Click to. Flag for a moderator; on 20-07-2023 13:38. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Manage Your Account. Stay safe online. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Push fit the VM-supplied lead onto the socket. Explain what needs to be done and book an engineer visit. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. The large Eurobell wall box is where you would connect. There is a cable on the right of the box coming from the outside. I don't have a Virgin wall socket. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. on 30-09-2022 14:24. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. 1 Kudo Reply. I can’t find wall socket that is compatible with the cable. Hi i have received my broadband package but i don't have virgin media socket in the wall. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Account - Cable. Hi all, when I signed up for Virgin Media, it said the service was available at my house. . FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. com. I wanted. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Virgin offers self-install to properties that have recently had a service. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. 0 KudosVery poor advice. I have also checked outside and there is no box either on my property or on my boundary wall. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. I'm a Very Insightful Person, I'm. - 5250024 Options. Stream from Virgin Media. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. Broadband and phone deals. on 05-12-2022 15:05. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket What confuses some people is the push-on connector provided. All you need to do is contact Virgin Media and explain what the issue is. . I got a self setup broadband kit but have no Virgin media wall plug. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Turn on and start the Box. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. We have the quickstart pack but sadly cannot get broadband set up and working. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Account - Mobile. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. Learn more. ThanksOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Stream from Virgin Media. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Get the Hub ready by connecting the wires. Mobile Your Account. Account - Mobile. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. 0800 052 1734-----Damaged Wall socket. If you're not a customer, and you're looking to check if we supply your address, you can check here. Account - Cable. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Manage Your Account. i don’t have a virgin media wall socket. I don't work for Virgin Media. Virgin Media don’t do any Fibre connections to inside the house. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Options. The cable fits in the socket shown in the image attached. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Go to solution. Hello there. 168. Explain what needs to be done and book an engineer visit. . If possible, I would like to get rid of this rather ugly white. on 01-12-2022 11:22. I can’t push - 5368162. All forum topics; Previous topic; Next topic; 2. -a power cable for the hub's adapter. 0.